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FAQ

SHIPPING

All goods are being shipped from Grenson Ltd in the UK. We charge a flat shipping cost of $15 to anywhere in the US. This price is inclusive of any customs fees.

 

If you have any queries about your order or question about Grenson please contact our UK customer services department.

CUSTOMER SERVICES: +44 1933 354300
EMAIL: customerservices@grenson.co.uk

Monday to Friday 9am to 5pm

Grenson Ltd
Grenson House
C2 Crow Way
Crown Park
Rushden
Northants
NN10 6BS

WHAT HAPPENS IF MY SHOES DON'T FIT OR ARE FAULTY AND I WANT TO RETURN THEM?

If for any reason you wish to return your unworn/unused footwear, please send, along with your invoice to:

Grenson Ltd
Grenson House
C2 Crown Way
Crown Park
Rushden
Northamptonshire
NN10 6BS

We advise to send your shoes back via a guaranteed delivery service, such as Royal Mail Special Delivery, or get proof of postage as we cannot be held liable for any additional customs fees or should the goods be lost in transit. Please state whether an exchange or refund is required by ticking the box provided on the copy of the invoice along with the reason for the exchange/refund. Once your goods are accepted back into stock you will be issued with an exchange or refund.

We'll refund the delivery charge only if the goods are damaged, faulty or incorrect.